Advanced Leadership & Management Skills

Advanced Management & Leadership Skills

OBJECTIVES

Practical leadership tools and techniques that can be applied immediately
Successful leadership approaches from the best-of-the-best world-class organizations
How to apply the 10 most powerful leadership competencies for greater success
To consider methods for improving management performance
Effective strategic planning: a step-by-step process for your business enterprise
Critical components of succession planning
Authentic coaching guidelines for turn-of-the-century leadership
Getting results through effective mortification techniques
Best ways of managing knowledge and human capital
Insights into the successful implementation of teams
Improved ways leaders are measuring performance by using performance builders
Understand how to put together a strategic plan for your business unit
New developed skills in negotiating
To analyze the Baldridge Award criteria for excellence

WHO SHOULD ATTEND?

Mid-to upper-level managers responsible for the continuous leadership development of others and building high-performance organizations
Team leaders and coaches who are called to inspire and motivate their workers each day to accept new responsibility
Sales managers and VPs responsible for improving the overall productivity of their employees while maximizing the potential of their sales organization
Human resource managers who are charged with creating and maintaining the human capital within their organizations
Customer service managers called upon to lead employees from customer service excellence to enduring customer loyalty through more effective leadership
Managers who wish to transform their way of thinking, managing and leading for a higher level of skill, empowerment, and overall achievement
Those interested in achieving standards of excellence and who wish to enhance their management skills

COURSE OUTLINE

Leadership Competencies

Strategic Leadership Planning

Succession Planning and Career Planning

Coaching at all Levels – Becoming an Influential Leader

Managing Knowledge and Better Ways to Measure Performance

creating a world-class learning environment
understanding the future of learning in the organization
realizing the importance of 21st Century training and what has to happen first
Deming’s take on performance appraisals: performance appraisal vs. performance building
evaluating current performance appraisals and improving them greatly
new and better ways for measuring performance you never thought possible

People Management

Leading Teams

Strategic Planning

Negotiating for Results

Operational Excellence