Advanced Management: Motivation, Strategic Planning & Creative Problem Solving

Advanced Management: Motivation, Strategic Planning & Creative Problem Solving

OBJECTIVES

• Consider methods for improving management performance
• Gain insights into the successful implementation of teams
• Study the techniques of strategic planning
• Develop their skills in the area of negotiating
• Analyze the Baldrige award criteria for excellence
• Examine the application of management best practices

WHO SHOULD ATTEND?

• Responsible for organizational improvement
• Concerned with achieving standards of excellence
• Interested in enhancing their management skills
• Interested in enhancing their leadership skills
• Who have responsibility for strategic planning
• Who have responsibility for team leadership

COURSE OUTLINE

DAY 1 – People Management

• The importance of sociotechnical management
• Techniques for effective communication
• Motivating for results
• Enhancing your coaching skills
• Empowering employees for improved performance
• Characteristics of a successful manager

DAY 2 – Leading Teams

• Obtaining the benefits of teamwork
• Characteristics of ineffective teams
• Characteristics of effective teams
• Managing conflict in a productive manner
• Understanding team member styles
• Creating a virtual team

DAY 3 – Strategic Planning

• Analyzing the strategic planning process
• Achieving competitive advantage
• Utilizing dynamic SWOT analysis
• Focusing on vision and mission
• The importance of contingency planning
• Examples of strategic success and failure

DAY 4 – Negotiating for results

• Gaining insight into the negotiating process
• Characteristics of an effective negotiator
• Developing negotiating strategies
• Employing persuasive negotiation techniques
• Achieving the benefits of effective negotiating
• Negotiation exercises

DAY 5 – Operational Excellence

• The Malcolm Baldrige quality award-standard of excellence
• Lessons from the best performing companies
• Benchmarking your operation against the best
• Creating employee commitment
• Managing continuous improvement
• Creating the high performance organization