Advanced Office Management & Effective Administration Skills
Advanced Office Management & Effective Administration Skills
OBJECTIVES
- Identify the key components within the job role of the Office Manager/ Executive Assistant / PA
- Practice the techniques and skills demonstrated on the event
- Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led discussions
- Build an approach that suits their own individual style and workplace
WHO SHOULD ATTEND?
Delegates attending this event will be involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Professional or Administration team leader / supervisor.
The seminar is targeted at:
- Office Administrators
- Office Professionals
- Supervisors of clerical and administrative staff
- Executive Secretaries
- Personal Assistants
COURSE OUTLINE
DAY 1
The Office Manager / Executive Assistant role: an Overview
- Identifying common issues and challenges
- Setting Personal objectives
- What makes you indispensable?
- Proactive versus passive Support
DAY 2
Setting and Meeting Objectives
- Planning skills
- Project management approaches for support staff
- Managing time
- Strategies for managing change
- Identifying and dealing with Pressure Points
- Implementing Action Plans
DAY 3
Resource and Team Management
- Allocating human resource to tasks and projects
- Monitoring performance – team and self
- Team Appraisals and Reviews
- Embedding a new team member effectively
- Managing team issues
- Coaching techniques
- Disciplinary issues
- Prioritization approaches and techniques
DAY 4
Communications
- Improving communications within an existing team
- Oral and listening skills
- Reporting to Management
- Negotiation skills and techniques
- Managing difficult people
- Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
- Can you say “No”?
DAY 5
The Working Day
- Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
- Identifying an approach and style that suits you as an individual
- Reporting to Management – presentation and negotiation techniques
- Personal Action Plan