Behavioral Aspects – Dealing with the Public
Behavioral Aspects –Dealing with The Public
OBJECTIVES
- Understand how organizations work and why people behave as they do in work settings.
- Better understand your own behavior related to traits and perspectives.
- Improve your ability to analyze and understand organizational situations in terms of theories and concepts.
- Improve your skills in reacting appropriately to organizational situations.
- Improve your ability to create and maintain healthy and productive work environments.
- Identify Key theoretical aspects and practical applications of behavior.
COURSE OUTLINE
Day One:
- What is behavior?
- Individual differences i: demographics, personality, and intelligence
- Individual differences ii: self-concept, learning styles, and types of fit
- Change difficult behavior
Day two:
- Attitudes, values, moods, and emotions
- Social perception, attributions, and perceived fairness
- Motivating behavior
- Encourage desirable behavior
- Communicating
Day three:
- Power, influence, and politics
- Managing conflict and negotiating
- Group behavior and effective teams
- Leading
Day four:
- Building effective relationships
- Dealing with workplace politicians
- Dealing with workplace politics
- Dealing with manipulators
Day five:
- Influencing others
- Handling conflict
- Dealing with specific types of people
- Tailor communications in the workplace for each of the behavioral styles.