Building and Using Competency Frameworks
Building and Using Competency Frameworks
OBJECTIVES
- Define a competency and understand the distinction between competencies and skills
- Understand the various types of competencies – behavioral competencies, technical competencies, leadership competencies and business competencies
- Write behavioral competencies correctly including the use of measurement
- Describe how to use competencies in a business environment
- Develop a competency framework
- Link competencies to organizational objectives and values – manage not only what staff do but how they do it
- Use competencies for recruitment and assessment, for development and for performance management
WHO SHOULD ATTEND?
- HR professionals and others involved in the development of the human resource
- It will be of value to anyone with an interest in the management of people and/or with an involvement in the introduction or maintenance of a competency framework
- Also of interest to those who wish to learn about competencies for the first time and those who wish to refresh established knowledge
COURSE OUTLINE
DAY 1 – The thinking behind Behavioral Competencies
- Competencies or Competences
- The origin of Competencies
- Establishing a Competency Framework
- Repertory Grid Interviews
- Pyramiding
- Definition of behavioral competencies
- Competencies/Objectives/Tasks/Skills/Outputs
DAY 2 – Competencies in a Business Environment
- The Performance Gap
- Definitions and Levels
- Advantages of using Competencies
- Competency-Based Interviewing
- Establishing a competency framework
- A competency library
- Success factors
DAY 3 – Applying Competencies
- Making the case to management
- Recruitment and Selection
- Career Development
- Succession Planning
- Competencies and links to training and development
- 360 degree feedback
DAY 4 – Practical exercises
- Assessment and Development Centers
- Recruitment and Selection
- Simulations
DAY 5 – Using Competencies for Performance Management
- Performance Management – the four stages
- Conducting review meetings
- Giving Feedback
- Coaching and Mentoring
- Rating scales and links to pay