Business Process Analysis & Modeling
Business Process Analysis & Modeling
OBJECTIVES
- Objectively analyze the process dimension of the business
- Accurately define the scope of a business process
- Develop an enterprise-level business process model
- Capture and map the details of an existing business process using a model
- Build an integrated model of a defined business process showing its levels of detail
- Obtain the information necessary to build a business process model
- Identify business process improvement opportunities using a model
WHO SHOULD ATTEND?
The workshop is designed for business professionals, process owners, business and systems analysts, information technology professionals, BPR project leaders, BPR project team members, team leaders and quality specialists.
COURSE OUTLINE
DAY 1
Understanding Business Processes
- The process view: an introduction to business processes
- Types of business processes
- Identifying and naming business processes
- The characteristics of a process
- How to analyse the elements of a business process
- Practical analysis work
DAY 2
Developing Business Process Diagrams
- An introduction to Business Process Diagrams
- Modelling business processes at workflow level
- Modelling event-driven processes
- Representing detailed branching and joining logic
- Integrating process models
- Practical business process modelling work
DAY 3
Modelling Processes Using the Integration Definition for Process Modelling (IDEF0)
- Basic business process modelling concepts
- The IDEF0 modelling method
- Starting a business process model
- Establishing the scope of the model
- Modelling activities and objects
- Developing decomposition diagrams
- Practical business process modelling work
DAY 4
Gathering the Right Information
- Information gathering techniques
- Planning an information gathering workshop
- Identifying and involving stakeholders
- Conducting workshop sessions
- Facilitating a simulated workshop to obtain information to build a business process model
DAY 5
Improving Business Processes Using Models
- Identifying improvement opportunities using process models
- Moving from as-is to to-be models
- Describing improvements using process models
- Simulating business processes
- Linking process models to data models
- Choosing the right modelling tool