Business Writing Skills for Administrative Professionals
Business Writer: Business Writing Skills for Administrative Professionals
OBJECTIVES
- Improve their basic English language skills
- Be able to plan and prepare their documents quickly and efficiently
- Show they can produce effective minutes and reports
- Know how to avoid the pitfalls of written communications
- Be able to produce persuasive communications to get better results in the workplace
WHO SHOULD ATTEND?
- All personnel who want to be able to create professional and effective written work
COURSE OUTLINE
DAY 1 – Back to basics
- The importance of written communications
- Barriers to good communication
- English grammar
- Proofreading skills
- Common mistakes
DAY 2 – Professional written communications
- Planning and preparation
- Structuring your work
- Guidelines for composing written communications
- Avoiding clichés
- Tone and style
- Layout and presentation
DAY 3 – Writing minutes
- Improve your note taking system
- Preparation
- Summarizing
- What to record
- Improving your relationship with the chair to enable effective minute writing
DAY 4 – Reporting writing
- Setting objectives
- Sorting information
- Writing the report
- Style and presentation
DAY 5 – Persuasive communications
- Consider your audience
- Choosing the best words
- Phrases that work
- Avoiding biased, sexist and damaging language
- Delivering bad news