Certificate in Personnel Practice

Certificate in Personnel Practice

OBJECTIVES

• See the role of HR or Personnel within the context of the rest of the organization
• Build close relationships with line managers, supervisors and team leaders
• Apply the key principles and practices involved in HR strategy, Recruitment and Selection, Induction, Retention, Performance Management, the use of Competencies and Training and Development, Discipline and Grievance Handling,
• Make connections between performance management and merit pay
• Apply the skills needed to perform effectively and plan to develop your personal effectiveness

WHO SHOULD ATTEND?

• Personnel acquiring responsibility for the HR or Personnel Function along with HR or Personnel Generalists
• Specialists returning to, or moving to, a Generalist Role
• Established HR Professionals wishing to obtain new ideas or those newly appointed HR professionals
• Personnel in a supervisory or Team Leader role who wish to improve their knowledge of professional HR

COURSE OUTLINE

DAY 1 – HR/Personnel in context and relationship with the rest of the organization

• The Context
• Socio-economic developments
• Pressures on HR
• Nationalization
• Handling change
• The Role of HR and the Role of the Manager/Supervisor and Team Leader

DAY 2 – The essential parts of the HR/Personnel Function

• Recruitment and Selection
• Induction
• Employee Relations
• Handling Disciplinary and Grievance Issues
• An Introduction to performance management

DAY 3 – Motivation and Performance Management

• The Use of Competencies
• Motivating People to fulfil their Potential
• Merit pay
• The four key steps of Performance Management
• Getting the best out of people

DAY 4 – HR/Personnel and the ‘big picture’

• Definition of HR Roles
• HR Business Partners
• Outsourcing
• Organizational Aims and Culture
• How the role of HR integrates with Business Planning
• Employee Relationship Management
• Internal and External Reporting Frameworks

DAY 5 – The personal skills needed

• The personal skills needed for the future
  • Counseling
  • Time Management and delegation
  • Running Meetings
  • Influencing Skills
  • Managing Conflict
  • Assertiveness
  • Planning for the future