Certified Training Administrator: Essential Skills for Effective Training Administration

CERTIFIED TRAINING ADMINISTRATOR:

Essential Skills for Effective Training Administration

OBJECTIVES

• equipped with the essential skills to confidently give expert support in the planning and preparation of training events
• Provided with a good knowledge of training systems, best practice and the interpersonal skills necessary to build positive relationships.

WHO SHOULD ATTEND?

• Training administrators, training managers’ secretaries, training assistants and course secretaries who need to learn more about the position
• Individuals who are looking to build their confidence and contribution.

COURSE OUTLINE

Day:1  The Successful Training Administrator

• Defining the role, skills, qualities and attributes which lead to success
• Maximizing your support to your manager – defining their needs
• Training policy and your organization’s strategy
• Keeping up to date with training issues

Establishing Training Needs

• Identifying training needs at individual, departmental and organizational levels
• The structure of training plans and how to administer them
• Understanding the training cycle and supporting system
• Awareness of different learning styles and how to provide for them

Day:2  Training Records and Information

• Maintaining records, systems and libraries
• Assessing training records software – data protection implications

Organization and Administration

• Identifying effective routines and administrative systems – simplifying procedures and utilizing check lists
• Storing information, books, videos etc – administering access

Day:3  Managing Training Events and Dealing with Suppliers

• Identifying training needs and possible solutions
• Negotiating the best deal for your needs – promoting training activities
• Organizing travel and accommodation
• Checklists for training rooms
• Pre- and post-course administration/document design – joining instructions and course handouts
• Training evaluation – internal and external

 Day:4     Effective Face-to-face Communication

• Analyzing assertive, aggressive and passive behavior
• Dealing with difficult or unreliable people – building relationships
• Getting information and cooperation from others
• Listening and questioning effectively – becoming a better communicator

     Personal Effectiveness and Time Management

• Planning, prioritizing and organizing – the basic principles
• Identifying and controlling time wasters
• How to increase others’ confidence in you
• Meeting the expectations of your internal customers

Day:5  Personal Development

• Formulating an action plan