Coaching and Counseling for Peak Performance
Coaching and Counseling for Peak Performance
OBJECTIVES
- Increase productivity by creating a work environment that promotes learning.
- Build employee confidence by recognizing and tapping into their individual strengths.
- Gain valuable feedback from your team through improved communication skills.
- Promote and build trust and rapport by responding to behaviors rather than personalities.
- Learn how to prepare for coaching and counseling sessions.
- Generate outstanding results by helping each person contribute his or her best.
- Learn how to minimize conflict by employing effective, easy to use problem solving techniques.
- Create a positive learning environment by recognizing and working with individual learning styles.
- Encourage individual and team performances by recognizing individual work habits.
COURSE OUTLINE
The What and Why of Coaching and Counseling
- Coaching and Counseling; the difference
- When to Coach and When to Counsel
- The benefits of Coaching and Counseling
Increasing your Coaching and Counseling Effectiveness
- Preparing for constructive Coaching and Counseling sessions
- Conducting successful Coaching and Counseling sessions
- Pitfalls to avoid
- Effective listening skills for Coaching and Counseling sessions
- Planning effective follow-up feedback using simple four step model
Successfully Coaching and Counseling Others
- How individuals learning styles affect Coaching and Counseling
- Identify four major learning styles
- Learn when to appropriately use the PAVE principle to encourage productivity
- Troubleshooting performance problems and what to do when all else fails