Communication, Negotiation & Presentation Skills

Communication, Negotiation and Presentation Skills

OBJECTIVES

• Demonstrate confidence in front of colleagues, customers and friends
• Understand behavioral patterns and how to adapt to others
• Utilize crystal clear communication models in order to maintain rapport
• Examine the most up-to-date negotiation, communication and presentation skills and be confident to use them in the workplace
• Understand the innovative business tools of NLP, Emotional Intelligence and behavioral techniques and be able to model those skills when working with others
• Use appropriate body language, voice and tone in order to create a positive and lasting first impression with every customer facing opportunity
• Ensure a win win situation in every negotiation
• A more confident and effective team of negotiators and presenters
• A crystal clear communication strategy within your organization
• A greater understanding of behaviors within the organization
• Innovative strategies for working with others within the organization and outside
• Increased numbers of successful negotiations with customers and staff alike
• Lasting rapport with customers, ensuring they work with your organization rather than a competitor
• Customers see your negotiators as world class and professional
• Conflict resolution is seen as a challenge not a threat

WHO SHOULD ATTEND?

• Personnel who need to influence others, either socially or commercially
• Also, any professional who has to negotiate a successful outcome from any meeting, either in a business or in a personal setting will find this program beneficial

COURSE OUTLINE

DAY 1 – How to build lasting rapport

• The art of building lasting rapport
• How to identify behavioral traits and react to them
• How to modify your own behavior to match other’s
• Sharpen your senses to the signals others are sending you
• Connect with colleagues and clients at a level that creates deeper trust and commitment
• Step into another person’s shoes to better appreciate their experiences and motivations
• Read body language in order to understand how others are thinking and responding to you
• Notice the clues that show if a person is telling the truth, or not

DAY 2 – Crystal clear communication

• What is NLP – A basic introduction
• Powerful listening and questioning techniques
• Thinking patterns
• Filters to communication
• The use of Metaphors
• Modeling
• Perceptual positions
• Logical levels of change
• Climates of trust
• Well formed outcomes
• Communication exercises

DAY 3 – The negotiation model

• The negotiating framework model
• Two Habits Of Highly Effective Negotiators
• Communication in negotiation
• Think Win/Win
• Consider Options
• Consensus
• Commitment
• When to Walk Away
• Negotiation Exercise

DAY 4 – Creating the Right Message

• Introductory presentations and feedback
• What makes a speaker appear confident?
• Harnessing nerves in a creative way
• Key messages received from presentations and top presenter
• The importance of good eye contact in presenting
• Body language and the part it plays in presentations
• Assertiveness and the presenter
• Stance, confidence and professionalism
• The non-verbal impact of presentations
• Using the body to create impact
• The importance of gestures
• The vocal skills of top presenters
• Increased emphasis, tonality and tonal marking

DAY 5 – Professional Planning Process

• Planning for the perfect presentation
• Audience focused objectives
• Researching the audience and setting time related objectives
• Venue considerations and why they are so important
• The differing skills for small or platform presentations
• Content and the message the audience receives
• Visual aids, what are they and how they should be used
• Creating audience interaction with visual aids
• Powerful techniques for use with visuals
• Using PowerPoint effectively
• How to influence an audience and handle questions with ease