Creative Problem Solving and Decision Making
Creative Problem Solving and Decision Making
OBJECTIVES
- Apply logical and creative approaches to solving problems and making decisions.
- Use traditional and creative tools for identifying causes and generating solutions.
- Analyze and solve actual problems facing them at work.
WHO SHOULD ATTEND?
Whose job involves solving problems, as well as making and implementing decisions.
COURSE OUTLINE
Problem Solving and Decision Making
- Definitions and Tools: An Overview
- The Link Between Problem Solving and Decision Making
The Rational Approach to Problem Solving Kepner-Tregoe
- The Helicopter Approach
- Problem Analysis
- Decision Analysis
- Potential Problem Analysis
Problem Analysis Supplementary Tools
- Ishikawa’s Fishbone Concept
- The Pareto Principle
- The Matrix
Decision Making Supplementary Tools
- The How-How Method
- Decision Analysis Weighted Worksheet
Creativity and Problem Solving
- The Hemispheres of the Brain
- Brainstorming
- Six Thinking Hats
Applications of Techniques
- Analysis and Solution of Real Cases Presented by Participants