Developing Effective Interpersonal & Communication Skills

Developing Effective Interpersonal & Communication Skills

OBJECTIVES

• To set clear guidelines for effective communication
• To consider the role of good interpersonal skills in the multicultural workplace of the Gulf
• To understand different behavioural styles and learn to modify your behaviour to achieve best results
• To understand how to stay present ‘in the moment’, ‘listen for intent’, and influence your listener positively
• To understand how to communicate effectively when the stakes are high and you need to neutralise arguments effectively
• To understand how to give and receive constructive feedback as a way to build better relationships
• To demonstrate assertive behaviour
• To make use of all of the above skills to ensure effective teamwork
• To create individual action plans for ongoing personal development

WHO SHOULD ATTEND?

This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their managers.

COURSE OUTLINE

• What Is Effective Communication?
• Factors Affecting Communication
  > How Messages Flow
  > Barriers To Communication & How To Overcome Them
• The Dynamics Of Face-To-Face Communication
  > Body Language – ‘The Hidden Communicator’
  > Tone Of Voice
  > The Power Of Language In Communication
• Ensuring Effective Two-Way Communication
  > Developing Good Listening Skills
  > Asking The Right Questions
  > Transmitting Your Message Accurately
• Cultural Diversity
• The Effectiveness Of Good Written Communication

• Understanding Different Perspectives & Viewpoints
• Communication Styles & The Appropriate Use Of Them
  > The Differences Between Aggressive, Assertive, & Passive Behaviour
  > Assertiveness Techniques
• Behaviour Style Analysis – Amiable, Expressive, Analyst, Driver
  > Knowing Your Style
  > Understanding Others’ Styles
  > Adapting Styles To Interact Better With Others
• Building The Best Relationships By Making Use Of Powerful Communication Techniques
• The Johari Window
  > Know Yourself
  > Know How To Build Relationships With Others
  > Use Feedback Techniques To Develop Better Relationships
• Use Of Emotions As A Source Of Valuable Information
• Effectively Communicating Under Pressure & When The Stakes Are High
• Effectively Managing Conflict In The Workplace
• Teamwork
  > Being A Team Player – The Impact Of Your Interpersonal Relationships
  > The Stages Of Group Development
  > Good Communication And Effective Teamwork
  > Ways To Build Trust