Developing Emotionally Intelligent Management & Leadership Strategies

Developing Emotionally Intelligent Management & Leadership Strategies

OBJECTIVES

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
• Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
• Develop skills in responding to criticisms & adversity
• Leadership strategies for working with others towards shared goals

WHO SHOULD ATTEND?

• This programme is designed for all managers, leaders & professionals who need to have in-depth knowledge of human behaviors
• Anyone who is interested in developing themselves to be a better leader and manager
• Individuals who desire to apply psychological knowledge to result in management and leadership strategies
• Individuals who wish to understand their emotions and how it affects those around them and their productiveness in the workplace

COURSE OUTLINE

DAY 1 – What is Emotional Intelligence

• What is Emotional Intelligence Quotient (EQ)
• Intrapersonal & Interpersonal skills
• Emotional Intelligence in the workplace
• Your emotional intelligence style
• Emotional Intelligence for Innovative Teamwork
• Removing blocks to innovative teamwork through EQ
• Developing self-awareness for teamwork

DAY 2 – Develop your emotional skills

• Understanding EQ personal competencies
• Recognizing one’s emotions and their effects
• Accurate self-assessment for personal transformation
• Knowing one’s strengths & weaknesses
• Self-confidence: a strong sense of one’s worth and capabilities
• Managing ones’ internal states, impulses and resources
• Developing trustworthiness for corporate transformation

DAY 3 – Applying your emotional skills

• Becoming aware of your emotional expressions
• Emotions and decision making
• Idea generation and problem solving
• Develop your emotional imagination
• Getting things done through people
• Managing anger at work

DAY 4 – Emotionally intelligent manager

• Building effective teams
• Listening openly and sending convincing messages
• Negotiating and resolving disagreements
• Inspiring and guiding individuals & teams
• Instituting and managing change
• Nurturing relationships
• Creating synergy in teams

DAY 5 – Leadership strategies

• Assessing your leadership style
• Accountable Leadership for managing performance
• Value-based leadership to manage people
• Working with others towards shared goals
• From delegation to empowerment
• Managing emotional stress