Effective Management for Marketing & Purchasing Professionals and Stock Control
Effective Management for Marketing & Purchasing Professionals
OBJECTIVES
By the end of the program, participants will be able to:
- Have developed their own leadership style and be able to use these skills to enhance their performance as a manager
- Be able to form and lead effective teams
- Apply problem solving and decision making techniques to their everyday activities
- Manage conflict situations and difficult people effectively
- Be able to manage change within their organization more effectively
- Have a greater understanding of customer relationship management and how to develop a customer focused culture
WHO SHOULD ATTEND?
Marketing Managers, Sales Managers, Account Executives, Merchandisers, Customer Service Managers and those responsible for Advertising, Campaigns and key sales activities
COURSE OUTLINE
- Leadership
- Team leadership
- Problem solving and decision making
- Handling conflict
- Management of change
- Customer Relationship Management (CRM)