Effective PA Skills

Effective PA Skills

OBJECTIVES

• Improve their existing telephone techniques and customer service skills
• Learn how to write better minutes and prepare themselves and/or their managers for meetings
• Learn the basics of speed writing for more effective note taking
• Be aware of how to be more proactive
• Understand ways in which they can expand their knowledge of their company and business area
• Learn ways to manage their manager
• Discuss self-confidence and assertiveness and how it can help them achieve their aims
• Be aware of how they can take some control over their time and work output

WHO SHOULD ATTEND?

• Professionals in all functional areas of administration, who seek to enhance their personal skills, better manage their work relationships and sharpen their problem solving skills, thereby improving performance
• Administrative and support staff would also develop and enhance their role as a Personal Assistant

COURSE OUTLINE

DAY 1 – Building on the basics

• What is a PA?
• Advanced telephone techniques and reception skills
• Dealing with difficult callers and visitors
• How to improve your listening skills
• Advanced customer service skills

DAY 2 – Developing the PA role

• Ways to become more proactive
• Manage your time and take some control over your work load
• Discuss how you can expand your knowledge of the business
• Cope with and take advantage of change in your work environment

DAY 3 – Meetings, minute taking and speed writing

• An easy and quick to learn system of speed writing in half a day
• Learn how to prepare for meetings
• Skills required to be an effective minute taker
• Produce minutes that impress
• Work successfully with the chairperson of your meetings

DAY 4 – The importance and value of communication skills

• Why are communication skills so important?
• Discuss ways to improve your confidence
• Talk about how to be more assertive in the workplace
• Practice writing more effective business letters and e-mails
• Learn how to structure reports

DAY 5 – Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• Working as a team
• Using your skills to enable your manager to concentrate on his/her priorities
• Tips to giving excellent presentations