Efficient Administration Skills
Efficient Administration Skills
OBJECTIVES
By the end of the program, participants will be able to:
- Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
- Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
- Handle telephone calls properly and professionally.
- Develop self-management techniques and learn ways for dealing with time wasters.
- Improve memory skills with several reinforcement methods and exercises.
WHO SHOULD ATTEND?
Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.
COURSE OUTLINE
The Administrator/Secretary as Part of the Support Team
- The Importance of Team Work
- Taking Initiative
- Having the Right Attitude
The Modern Administrator’s Highly Needed Abilities
- Adaptability to a Changing Office Environment
- Maturity and Political Skills
- Seeing through Obstacles and Building on Talents and Strengths
Written Communication
- Style
- Layout
- Clear Writing
- Proof Reading
Verbal Communication
- Speaking Skills
- Listening Skills
Using the Telephone Properly
- Professional Telephone Behavior
- Rules for Good Listening
- Rules for Good Questioning
- Rules for Good Speaking
Effective Time Planning
- Identifying and Controlling Time Wasters
- Setting Priorities
- Dealing with Procrastination
Memory Reinforcement Techniques
- Remembering By Association Using Acronyms and the Method of Loci