Efficient Administration skills
OBJECTIVES
By the end of the program, participants will be able to:
- Develop interpersonal and communication skills in order to carry out
- administrative functions with confidence and efficiency.
- Take a proactive role in handling job responsibilities, thus assisting the boss in
- carrying out his/her work more effectively.
- Handle telephone calls properly and professionally.
- Develop self-management techniques and learn ways for dealing with time
- wasters.
- Improve memory skills with several reinforcement methods and exercises.
WHO SHOULD ATTEND?
- Administrators
- Assistants
- Administrators
- Executive secretaries,
- Existing or prospective office managers
- Senior administrators and supervisors of junior level
- employees.
Outline:
The Administrator/Secretary as Part of the Support Team
- The Importance of Teamwork
- Taking Initiative
- Having the Right Attitude
The Modern Administrator#39;s Highly Needed Abilities
- Adaptability to a Changing Office Environment
- Maturity and Political Skills
- Seeing through Obstacles and Building on Talents and Strengths
Written Communication
- Style
- Layout
- Clear Writing
- Proofreading
Verbal Communication
- Speaking Skills
- Listening Skills
Using the Telephone Properly
- Professional Telephone Behavior
- Rules for Good Listening
- Rules for Good Questioning
- Rules for Good Speaking
Effective Time Planning
- Identifying and Controlling Time Wasters
- Setting Priorities
- Dealing with Procrastination
Memory Reinforcement Techniques
- Remembering By Association Using Acronyms and the Method of Loci