Emotional Intelligence: Strategies for Success
Emotional Intelligence: Strategies for Success
OBJECTIVES
- Understand the nature and theories underlying Emotional Intelligence EI.
- Define the various EI competencies and identify areas for improvement as needed.
- Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments.
- Determine the impact of different leadership styles and their associated competencies on organizational climate.
WHO SHOULD ATTEND?
Individuals who need to improve their effectiveness at both the personal and interpersonal levels.
COURSE OUTLINE
Emotional Intelligence EI
- Definition, Theories and Models
- Emotional Quotient EQ Versus Intelligence Quotient IQ
- Research Findings
- Framework of EI Competencies
Self-Awareness and Self Management: The Cornerstones of EI
- The Myers-Briggs Type Indicator
- Scoring and Interpretation of Results
- A Self-assessment of EI
The Competencies of EI
- Definitions and Real-life Examples
- Core Questions, Underlying Behaviors, and Tips for Improvement
Empathy as an EI Competency
- Definition and Examples
- Empathy and Active Listening
- The Personal Listening Profile: Determining Your Most Preferred Approach to Listening
EI Competencies and Leadership Styles
- Style and Organizational Climate
- Leadership Styles and Their Impact on Climate