Enhancing Leadership Skills with Effective Interpersonal Interaction
Enhancing Leadership Skills with Effective Interpersonal Interaction
OBJECTIVES
- Understand that communication is vital to successful, productive work groups
- Learn and understand one’s personal communication style and the effect it has on relationships within a work group
- Learn a person’s strengths and challenges according to their communication type
- Identify and understand communication styles of colleagues and others in the workplace
- Recognize the need and value of communication style diversity among members of a work group
- Learn techniques to assist in communication problem resolution
- Identify the characteristics of effective communication between colleagues in work groups
- Learn techniques to assess communication styles of people
- Identify communication strategies to build more productive communications
- Learn how to create rapport, build trust and establish credibility in a work group
WHO SHOULD ATTEND?
Enhancing Leadership Skills with Effective Interpersonal Interaction will benefit any person who desires to develop more productive communication and human interaction skills, communicate better with others and understand why others communicate and interact differently. professionals, leaders, team members or those responsible for others in organizations will benefit. The seminar is designed for any person who desires to learn how they interact with others, why others may interact differently and how these differences can be used to develop more productive environments.
COURSE OUTLINE
DAY 1
Introduction to Human Interaction and Communication
- Introductions
- Goals and Objectives of the seminar
- Importance of interpersonal interaction and communication styles
- Interpersonal communication is two-way
- Interpersonal interaction preferences differ
- Communication is listening
- Importance and techniques of active listening
DAY 2
Assessing and Identifying Interpersonal Styles
- Identification of interpersonal communication methods
- Interpersonal interaction diversity factors
- Effective listening leads to sensitivity and trust
- Successful interpersonal interaction develops trust
- Characteristics of interpersonal interaction
- Identification of the personal interaction style
DAY 3
What is My Real Interpersonal Interaction Style?
- Individual strengths and challenges of each interaction style
- Best-Fit interaction types for each person
- Dominant, auxiliary and tertiary functions
- Identifying interpersonal communication team types
- Team strengths and challenges in interpersonal interactions
- How we work best with others’ types
DAY 4
Interpersonal Interaction at Work in Teams?
- Understanding how teams work better using varied interaction types
- Understanding interpersonal team dynamics
- Developing self awareness of team members’ strengths and weaknesses
- Communication and interaction openness develops trust
- Understanding another’s type of interaction takes active listening
- Building and maintaining trust is vital for success
DAY 5
Putting the Knowledge of Interpersonal Interaction into Action
- Identifying how to assist others in understanding interaction types
- Communication information in our work groups
- Techniques to identify and work with style differences
- Enablers and barriers to effective interaction
- Synthesis and integration of interpersonal interaction and communication topics
- Next opportunities
- Course review, summary and feedback