How to Communicate with Diplomacy and Tact

How to Communicate with Diplomacy and Tact

OBJECTIVES

• Develop flexibility in your communication style
• Increase trust, credibility, and respect through words and actions
• Speak confidently, diplomatically, and tactfully in difficult situations
• Present yourself in a powerful way without intimidating others

WHO SHOULD ATTEND?

Professionals at all levels who want to build confidence, credibility, and communicate diplomatically to create powerful relationships.

COURSE OUTLINE

• Discover whether your image is sending the wrong message
• Develop flexibility in your communication style
• Speak confidently, diplomatically, and tactfully in difficult situations
• Use a tried and true method to disagree agreeably
• Communicate more effectively through active listening skills
• Control your “hot buttons” so that you respond instead of react
• Avoid conflict, but stay calm and poised when it’s unavoidable
• Present yourself in a powerful way without intimidating others
• Deal assertively and diplomatically with difficult people
• Maintain your composure when criticized
• Increase trust, credibility, and respect through words and actions
• Build rapport and strengthen relationships