HR Employee Relations Motivation, Grievances & Discipline
HR Employee Relations: Motivation, Grievances & Discipline
OBJECTIVES
- Understand the core rationale of Employee Relations
- Know how to operate the psychological contract
- Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
- Know how to manage change
- Be able to deal with performance problems and solutions
- Be able to deal with conduct problems and solutions
- Be able to modify the behavior of employees
- Be able to influence the behavior of managers and team leaders
- Be able to operate disciplinary procedures
- Be able to conduct effective disciplinary interviews
- Understand and operate the grievance procedure
- Know how to manage absence
- Understand the role of an Employee Assistance Program
- Know the difference between leadership and management
COURSE OUTLINE
Day 1: The Core Role of Employee Relations
- The Context
- Change Management
- ER and Nationalization
- Understanding the Rationale of ER
- The Core Role of ER
- The distinction between the role of ER and the role of the Manager
- The Impact on Policies and Procedures
- Change Agent and Employee Champion
- The Psychological Contract
Day 2: The ER function in Practice
- Communications
- Team Briefing
- Consultation
- Discipline- Gross misconduct
- Discipline – poor performance
- Appeals
- Handling sickness absence
- Return to work interviews
- Notification Rules
- Trigger Mechanisms
Day 3: Supporting the Manager, Supervisor or Team Leader
- Grievances
- Conducting the Grievance Interview
- Management’s right to manage
- Equal Opportunities
- Discrimination
- Harassment and Bullying
- Motivation
Day 4: Managing Performance, Counseling, Providing Employee Assistance
- The performance management process
- Giving Feedback
- Coaching
- Counseling – Managers and Supervisors
- Counseling staff
- Employee Assistance Program
Day 5: Getting the Best from People
- Getting the best from People
- Leading v Managing
- Leadership Competencies
- Personal Development Planning