Improving Employee Performance: Correcting, Coaching & Counseling
Improving Employee Performance: Correcting, Coaching & Counseling
OBJECTIVES
- How to create a high performance culture
- The personal skills involved in performance improvement
- The art of improving employees’ performance
- Leadership and delegation
- Empowerment and productivity
- The power of agreeing objectives
- How to write quantitative and qualitative objectives
- The skill of giving feedback in a positive and motivating way
- How to coach for higher performance – empowering people
- How to appraise in a motivating way
- The links to pay and reward
- How to manage development
- How to provide development for succession
- The power of personal goals
WHO SHOULD ATTEND?
The course is designed for anyone who desires to learn practical management techniques that will assist them in helping improve other employees’ performance using coaching, correcting and counseling techniques. The course is appropriate for those who are responsible for managing any type of person, group or team or those who want to learn some skills to be able to better manage their work. The course will benefit anyone who desires to develop more productive improvement and human interaction skills that will improve performance.
COURSE OUTLINE
DAY 1
The Skills Needed
- Introductions
- Goals and objectives of the seminar
- Interpersonal skills,
- Listening,
- Questioning,
- Motivating,
- Giving feedback
- Coaching,
- The role of the Manager/Supervisor/Team Leader
- Key Messages
DAY 2
Relationship between Style and Performance
- Interaction styles
- Theory X and Theory Y
- Building a relationship of mutual trust
- Empowerment
- Action Centered Leadership
- Situational Leadership
- 360 degree feedback
- Delegation
- Meetings
- Upwards Management
DAY 3
Making it happen for real
- Performance Management and Performance Appraisal
- The four stages
- Agreeing Objectives
- Giving Feedback
- Coaching
- Appraising
- End of year appraisal
- Evaluating
- Links to pay
- Personal Development
DAY 4
Coaching and Counseling
- Induction – getting started right
- How to deal with employees who are negative
- Making performance management a positive work task
- Paraphrasing
- Making Suggestions
- Giving Advice
- Demonstrating
- Instructing
- Counseling Style Inventory
DAY 5
Providing Development
- Development Interventions
- The 70/20/10 rule
- Mentoring
- Personal Improvement Plans
- Preparing for promotion
- Management Succession
- Goals
- Course review, summary and feedback