Improving Performance through the Balanced Scorecard

Improving Performance through the Balanced Scorecard

OBJECTIVES

• Translate the vision and strategy into operational reality
• Communicate organisational strategic intent to key stakeholders
• Understand the nature of Strategic Performance Management
• Understand the role of strategic measurement
• Develop an understanding of the role of Performance Management in the context of strategic delivery
• Track performance against established strategic and operational goals
• Identify improvements that will impact corporate success

WHO SHOULD ATTEND?

• Senior to mid-level Executives
• Financial Officers and controllers
• Process Leaders
• Strategic Planning Professionals

COURSE OUTLINE

DAY 1 – The Balanced Scorecard as a Tool for Managing Strategic Performance

• How can the Balanced Scorecard support Performance Improvement?
• Introduction to the Balanced Scorecard
• Application and uses of the Balanced Scorecard
• Overview of the Balanced Scorecard creation process
• Strategy Maps and Strategic Themes
• Strategic Measures and Strategic Targets
• Lessons learned from Day 1

DAY 2 – Creating a Strategic Performance Culture

• What is a Strategy Centric Organisation?
• Defining the Strategic Direction of the Organisation
• Engaging the Leadership Team
• Mapping the Business Strategy
• Focusing on the Key Messages
• Introduction to the Case Study
• Lessons learned from Day 2

DAY 3 – Managing a Strategic Performance Culture

• What data do you need to manage your Strategy?
• Aligning the Organisation to Strategy
• Linking Strategy and Business Planning
• Role of Functional/Divisional Scorecards
• Role of Leadership
• Working with the Case Study
• Deriving lessons learned from Day 3

DAY 4 – Delivering a Strategic Performance Culture

• How will you deliver your strategy?
• Strategic Performance Management System
• Strategy Review Meetings
• Managing the Change
• Communication
• The role of IT/Software
• Working with the Case Study
• Deriving lessons learned from Day 4

DAY 5 – Pulling it all together

• How might it work within your organisation?
• Developing thoughts and ideas
• Creating a draft project plan
• Identifying key roles and key players
• Identifying potential pitfalls and barriers to change
• Working with the Case Study
• Lessons learned from the 5 days