Communication & Interpersonal Skills

Communication & Interpersonal Skills

OBJECTIVES

• Develop the necessary skills to become better communicators.
• Analyze the basic principles underlying interpersonal communication and human behavior.
• Understand the verbal and non-verbal components of the human communication process.
• Develop skills in listening actively and empathetically to others.
• Apply effective ways to deal with conflict on the job.
• Learn how to give and receive criticism in a constructive manner.

WHO SHOULD ATTEND?

Employees, Supervisors, Managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job.

COURSE OUTLINE

The Process of Human Communication

• Barriers to Communication
• Overcoming These Barriers
• Verbal and Non-verbal Elements
• One-way Versus Two-way Communication

Personal Development Profile

• Personal Development Profile Using Disc Instrument
• Communication within Groups

The Importance of Listening

• The Listening Self Inventory
• Tips to Improve Active Listening Skills
• The Significance of Perception in Human Relationships

Assertive Communication

• Assertive Versus Passive
• Assertive Versus Aggressive

Dealing with Difficult People

• Managing Conflict
• Dealing with Different Personalities

Constructive Criticism and Feedback

• How to Give Criticism
• How to Receive Criticism