Key Managerial Skills for New Managers and Supervisors
Key Managerial Skills for New Managers and Supervisors
OBJECTIVES
- Discover their role as new managers or supervisors.
- Apply different leadership styles to successfully lead and motivate their employees.
- Learn how attitudes and personality types affect team performance.
- Understand key components of Emotional Intelligence (E.I.).
- Empower employees through delegation.
- Understand how to successfully deal with difficult people and resolve conflicts.
- Build and manage winning teams.
- Learn the Dos and Don’ts of managing meetings.
- Manage self, time, and stress in today’s restless work environment.
- Apply new tools and techniques to improve decision making and problem solving
WHO SHOULD ATTEND?
New managers or supervisors, prospective managers or supervisors, or managers or supervisors with some experience but with no formal training.
COURSE OUTLINE
Responsibilities as New Managers
- Roles and Responsibilities
- The Four Functions and Ten Roles of Management
- Current Trends and Issues
Teams and Leadership
- Teams Dynamics and Team Building
- Current Trends and Issues
Attitudes and Personality Types
- Myer-Briggs Indicators
- How The Personality Types Work Together
Emotional Intelligence (EI)
- Definitions, Theories and Models
Mastering The Art of Motivation
- Current Trends and Issues
Delegation
- Empowering Employees Through Delegation
- The Do’s and Don’ts of Delegation
Dealing with Conflicts and Difficult People on The Job
- The Thomas-Kilman Conflict Management Model
- Know How to Communicate with Difficult People
Managing Meetings
- The Do’s and Don’ts of Managing Meetings
Stress and Time Management
- Stress and Time Management Techniques
Decision Making and Problem Solving
- Tools and Techniques