Leadership & Management Skills for Supervisors
Leadership & Management Skills for Supervisors
OBJECTIVES
- Recognize the difference between managing and leading
- Develop their skills of managing and leading
- Devise a strategy to help “manage” their boss
- Discover a variety of communication styles to effectively cope with different situations
- Study the art of motivating employees
- Consider methods for conducting effective performance appraisals with their staff
- Create a plan of action to implement in their organization
WHO SHOULD ATTEND?
- Newly promoted members of the management team
- Technical staff planning to transition to a management position
- Supervisors seeking to develop their supervisory skills
- Team leaders interested in further management development
- Managers interested in evaluating their current skill set
- Managers seeking to enhance their managerial skills
COURSE OUTLINE
DAY 1 – The Role and Responsibility of a Manager
- What is management about?
- The roles of management
- Characteristics of an ideal manager
- Barriers to effective management
- Making effective decisions
- Managing the relationship with your boss
DAY 2 – Communicating and Active Listening
- Examining the different ways we communicate
- Identifying obstacles to communication
- Devising a strategy for effective communication
- Active Listening-what is it?
- Developing active listening skills
- Using the right questions to get the right answers
DAY 3 – Motivating and Coaching your staff
- Theories of Motivation-Maslow, Taylor, Hertzberg
- The manager’s role in motivating others
- Achieving the balance in reward vs. punishment
- Developing your coaching skills
- Strengthening you assets
- Dealing with poor performers
DAY 4 – Delegating and Empowering your people
- Obtaining the benefits of delegation
- Overcoming the barriers to delegation
- Delegation as opposed to abdication
- Skills of effective delegation
- Managing authority and responsibility
- Developing a delegation action plan
DAY 5 – The Performance Review
- Setting goals and objectives for your staff
- Conducting the performance review
- Obtaining the benefits of effective appraisal
- Dealing with objective and subjective criteria
- Managing disciplinary action
- Appraising yourself for advancement