Maintenance Auditing, Benchmarking & Improvement

Maintenance Auditing, Benchmarking & Improvement

OBJECTIVES

• Have an awareness and working knowledge of key aspects of maintenance auditing
• Review the key elements of a best practice approach to maintenance management
• Apply the maintenance management methodology to auditing their maintenance management approaches
• Identify and plan improvement opportunities based using audit results
• Carry out a high level benchmarking analysis
• Use the maintenance audit methodology as a benchmarking tool
• Conduct a benchmarking exercise and use the results to identify and plan opportunities for improvement
• Review best practice benchmarks

WHO SHOULD ATTEND?

This program addresses the needs of a diverse audience with an interest in Maintenance Management. Including:

• General Managers who have oversight responsibility for Maintenance and Maintenance Planning organizational units
• Operations and Maintenance Managers with direct line responsibility as well as staff support responsibility for Maintenance and Maintenance Management
• Internal improvement consultants, facilitators and maintenance excellence support staff
• Maintenance Supervisors, Maintenance Engineers and Maintenance Planners

COURSE OUTLINE

DAY 1 – Introduction and Foundation Concepts

• The Maintenance Management Environment and the need for improvement
• An overview of various approaches to maintenance improvement
• Introduction to Maintenance Auditing and Benchmarking
• Using Auditing and Benchmarking to drive improvement
• Implementing sustainable approaches to improvement

DAY 2 – Maintenance Auditing

• The Maintenance Auditing Process
• Maintenance Auditing Methodology
• Conducting a Maintenance Audit
• Interpreting Audit Results
• Using Auditing to Drive Improvement

DAY 3 – Maintenance Auditing and Benchmarking

• Using the Maintenance Audit for internal benchmarking
• Designing a customized Maintenance Audit Process
• The Maintenance Benchmarking Process
• Maintenance Benchmarking Methodology
• Designing and Preparing for a Benchmarking Study

DAY 4 – Maintenance Benchmarking and Performance Measurement

• Conducting a Maintenance Benchmarking Study
• Integrating Benchmarking resulting into improvement and objective setting processes
• Reporting results of Benchmarking and Auditing Studies
• Developing Key Performance Measures for Maintenance
• The Maintenance Balanced Scorecard

DAY 5

• Integrating Maintenance Auditing and Benchmarking into the Performance Measurement System
• Using Auditing and Benchmarking to establish improvement objectives and strategies
• Monitoring Performance Improvement
• Conclusion