Major Emergency Response Management Planning, Leadership & Communication

Major Emergency Response Management

Planning, Leadership & Communication

OBJECTIVES

• Understand all the elements which are commonly encountered in a Major Emergency
• Understand the discharging of corporate responsibilities in a Major Emergency
• Develop the execution of decision making processes between all your stakeholders
• Apply co-ordinated planning, training, exercising and team development
• Develop an in-depth knowledge of high-performance Major Emergency communications

WHO SHOULD ATTEND?

This training course is designed for those whose actions and decisions have critical implications for their organisation and those who wish to further develop their Emergency Response, Communication and Leadership capabilities. In most organisations this emergency response and strategy process extends to all Supervisors, Managers, Shift Superintendents and Team Leaders.

COURSE OUTLINE

DAY 1

Developing Major Emergency Response Plans and Techniques for the 24/7 World

• Who and what should be involved in an Emergency Response programme?
• Consider the number of stakeholders in a Major Emergency
• What preparations are necessary in the planning/pre-emergency stage?
• What can cause an Emergency and what is the potential life cycle?
• Consider the full range of potential emergencies, classifications and types of plan
• Workshop – Preparation of an Emergency Response Plan 

DAY 2

Implementing Coordinated Command and Control Techniques

• The Auditing Process – Self-Evaluation questions and Syndicate questions
• Managing the Emergency Response, Strategic; Tactical & Operational
• Decision making in Critical situations, Emergency Communications/Operations Centres
• On-scene management – What are the leadership and communication issues?
• Business Continuity Management (BCM) – Identifying the essential core functions?
• Following a major disruption, what are your recovery priorities?

DAY 3

Minimising Company’s Risk, Protecting & Enhancing Company’s Reputation when a Major Emergency Hits

• Understanding how the media reacts to risk and why is this important
• The Toolkit – best practice examples in protecting your Reputation
• Media Management Guidelines and the Communications Checklist
• How good communication can help prevent a Major Emergency becoming a Crisis
• Workshop – Provide a media statement for the CEO in response to a given scenario
• Managing the Human Aspects of Emergency Response

DAY 4

Crisis Communications, Who is the Source, should I Believe them?

• The myths and realities of Crisis Communication Strategies:
• What do we know about the event? How do we communicate effectively?
• How do we make our two-way communications meaningful using Social Media?
• Alerting and Warning Stakeholders
• Workshop & Role Play – Handling a Major Emergency

DAY 5

Plans that have not been Validated are just Paper

• Case Studies, when it all goes wrong
• Exercise Design for the Emergency Response and Crisis Management Teams
• Types of exercise, benefits, advantages and potential disadvantages of each
• The Essential Point Agenda for the de-brief
• Final Report, implementing the key recommendations, closing the loop
• Develop an action plan of learning from incidents, drills and exercises