Management Skills for Administrative Professional

Management Skills for Administrative Professionals

OBJECTIVES

At the end, you’ll be able to:

• Apply the same skills for your admin responsibilities that all managers use
  • Have the confidence to succeed when your manager delegates work to you
  • Use 7 essential management skills to get the job done
  • Communicate your answers and questions with confidence
  • Understand and adapt to different personality types
  • Manage your time and your manager’s expectations
  • Influence others to get their support and commitment

WHO SHOULD ATTEND?

Anyone working in an administrative role who wishes to increase the value they provide to their organization.

COURSE OUTLINE

• What is My Value as an Admin Professional?
  • Where the administrative professional fits
• Shifting Your Perspective – Transforming Negative Thoughts
• Power vs. Authority – Understanding Your Power
  • Identifying your power base, determining the limits of your authority and extending your influence
• The 7 Essential Management Skills for every Admin
• How to Enable your Manager using Core Values
• Leading without the ‘Title’
• First Impressions and Creating a Professional Image
• What does your Body Language Convey to Others?
• Understanding and Adapting to Different Personality Types
• Communicating What’s Most Important to You on the Job
• How to Effectively use a To-Do-List – The Daily Map
• Meeting Expectations and Learning Gentle No’s
• Meeting Management and Your Time
• Learning the Difference between Assertive and Aggressive
• Discover an Effective Communication Tool to provide Feedback and Assert Yourself Wisely