Master Class for Executive Secretaries, PAs & Administrative Professionals
Master class for Administrative Professionals, Secretaries & PAs
OBJECTIVES
- Build and improve upon existing skill sets
- Understand how to develop your role
- Write more effective correspondence
- How to give memorable presentations
- Become more proactive
- Understand ways in which you can expand your knowledge of the company and business area
- Learn ways to manage your manager
- Discuss interpersonal intelligence and how it can improve your working practice
- Be aware of how to take some control over your time and work outputWHO SHOULD ATTEND?
- Administrative professionals who want to develop and enhance their role within their organization
COURSE OUTLINE
DAY 1 – Building on existing skills
- What is your role?
- Organizational skills
- Planning and prioritizing
- Time management under pressure
- Customer service skills and telephone techniques
DAY 2 – Developing the role
- Ways to become more proactive
- Discuss how you can expand your knowledge of the business
- Take some control over your work load
- Cope with and take advantage of change in your work environment
- Goal setting
DAY 3 – The importance and value of communication skills
- Communication skills
- Why are communication skills so important?
- Discuss ways to improve your confidence
- Talk about how to be more assertive in the workplace
- Write more effective business letters and e-mails
- Learn how to structure reports
- Tips to giving excellent presentations
DAY 4 – Managing your manager and raising your profile
- Image management
- Building an effective working relationship with your manager
- What is expected of you?
- Your working style
- Working as a team and delegating
- Using your skills to enable your manager to concentrate on his/her priorities
DAY 5 – Interpersonal intelligence
- Understanding people
- Expressing yourself with clarity
- Asserting your needs
- Giving and receiving feedback
- Influencing skills
- Resolving conflict
- Being a team player
- Being flexible