Mastering People Management & Team Leadership
Mastering People Management & Team Leadership
OBJECTIVES
- Understanding your role as manager and leader
- Establishing clear objectives and standards of performance for your team
- Managing your workload using effective prioritization, delegation and information management techniques
- Maximizing your influencing skills
- Developing and leveraging the capabilities of team members
WHO SHOULD ATTEND?
- Those who need to develop their understanding about leadership, management and communication
- Those who are looking for business gains and benefits from managing their teams more effectively
- Leaders and managers responsible for working through others to achieve company goals
COURSE OUTLINE
Day 1 – Understanding Your Role
- Leader or manager?
- Beyond the job description: finding out what your organization requires of you
- Balancing conflicting stakeholder demands
- Understanding the nature of change
- A model for implementing change
Day 2 – Personal Effectiveness, Time Management and Delegation
- Understanding yourself and your organizational environment
- Outcome orientation
- Setting personal and team objectives
- Managing performance
- Finding and using time effectively
- A model for effective delegation
Day 3 – Communication, Influence & Conflict Management
- Channels of communication
- Effective listening skills
- Emotions and rapport
- Persuasion and negotiation: the keys to personal influence
- Managing conflict assertively
Day 4 – Team Building, People Management and Motivation
- How high-performing teams work
- Identifying team roles
- Motivation and reward
- Building and sharing a vision
- Different approaches to leadership
Day 5 – Enhancing Team Performance through Coaching and Development
- How people learn
- Coaching for personal and team growth
- Feedback skills
- Development planning
- Next steps