Office Management & Effective Admin Skills

Office Management & Effective Admin Skills

OBJECTIVES

• Extend their understanding of their roles and the key contribution they make to organizational success
• Review their working relationships
• Review and developed their personal organization, communication and interpersonal skills
• Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

WHO SHOULD ATTEND?

All administrative personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

COURSE OUTLINE

DAY 1 – Program Introduction/Roles, Competences and Personal Effectiveness

• Program introduction and objectives
• Action planning
• The ‘competence’ model of skills, behaviors and values
• Personal competence review
• Time management constraints – resources, systems, other people and self
• Handling requests and conflicting priorities

DAY 2 – Team Working, Communication & Meetings

• Team working and team roles
• Briefing skills – giving, receiving and passing on
• Organizing, and participating in, meetings
• Notes, minutes and follow-up

DAY 3 – Managing Working Relationships

• Delegation – giving and receiving
• Communication and listening skills
• Assertiveness, conflict and criticism
• People problems and problem people

DAY 4 – Managing Time/Desk Management/Written Communication Skills

• Managing interruptions and access
• Planning and priority setting
• Office layout and ergonomics
• Managing the paper-load
• Getting the best from e-mail and office technology
• Report and letter writing
• Setting & developing company writing standards
• Editing and proof-reading skills

DAY 5 – Managing Staff Performance/Action planning

• Dimensions of performance
• Motivation
• Appraisal
• Coaching and on-job training skills
• Action planning and influencing others