Performance Centred Management

Performance Centered Management

OBJECTIVES

• Understand where a business is now and where it is intended to be in the future
• Employ a systematic approach to determine the required changes in the performance of individuals and teams in organizations
• Examine several techniques for identifying performance deficiencies and consequence analysis
• Discuss when and where performance aids can and should be used
• Explore the links between organizational performance and training
• Use a variety of leading models of how people learn
• Consider how best to provide the training solution
• Experience motivation and learning strategies
• Develop the criteria for successful learning environments

WHO SHOULD ATTEND?

• Professionals involved in the operational processes of an organization
• Senior personnel managing teams or departments
• Training personnel wishing to take an holistic approach to performance problems

COURSE OUTLINE

DAY 1 – Strategic management, direction and progress monitoring

• Introductions and program objectives
• Strategic frameworks
• The methodology including case study
• Practical demonstration – group exercise
• Review of day one

DAY 2 – Performance management

• Personal reviews, part of an ongoing process
• Process of clarifying job requirements
• Preparation for personal reviews – group exercise
• Conducting a personal review (demonstration)
• Review of day two

DAY 3 – Performance management leading to improvement solutions

• The importance of a person profile – group exercise
• Key stages in problem/opportunity identification
• The interaction between individual and company needs – group exercise and discussion
• Examine various performance analyses and checklists
• Review of day three

DAY 4 – How people assimilate learning/knowledge

• The importance of a person profile – group exercise
• Develop effective performance aids – group and discussion
• Keys to understanding
• Facts, concepts and skills, learning different ways – including group exercise
• Defining and constructing training objectives
• Review of day four

DAY 5 – Criteria for successful learning environments

• Structuring the training solution
• Implementing change, where we start and finish
• Review of the program