Performance Management: Setting and Measuring Objectives
Performance Management: Setting and Measuring Objectives
OBJECTIVES
- Explain performance management – definitions, aims and developments.
- Learn how to use tangible and intangible measures of performance.
- Learn how to set business based objectives – including SMART targets and measures.
- Understand the performance management cycle and how to manage it.
- Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.
WHO SHOULD ATTEND?
Managers and supervisors who are held accountable for the performance of the organization and its employees. Human resources professionals who are responsible for the design and implementation of performance management systems. This program may also be used in conjunction with the Designing a Performance Based Rewards System program.
COURSE OUTLINE
Performance Management – Introduction and Definitions
- Systematic Process for Improving Organizational Performance
- Getting Better Results from Individuals and Team
Establishing Effective Objectives
- Cascading – Vision, Mission and Strategies
- Tangible Factors – Key Result Areas KRAs and Key Performance Indicators KPIs
- SMART Criteria – Establishing Individual Goals and Measures
- Semi-Tangible Factors – Targeting Competence Growth
Managing the Performance Management Cycle
- Continuous Reviews and Assessment
- Carrying Out an Effective Performance Review
- Tools – Critical Incident Logs and Other Performance Management Forms Design and Use
Completing the Performance Management Cycle
- End of Year Reviews
- Improving Performance through Training – The Use of Competencies
Developments in Performance Management
- Regional Experiences and Recognition of the Need to Change
- Lessening the Reliance on Forms, Forced Ranking and Minimal Recognition
- The Need to Link Recognition with Appropriate Levels of Reward
- Preparing for a New Era in Performance Management