Professional Skills for Administrators & Secretaries
Professional Skills for Administrators & Secretaries
OBJECTIVES
- Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team.
- Become more confident in using your initiative.
- Become more proactive.
- Communicate confidently and effectively with your manager, colleagues and other departments.
- Deal with the difficulties and pressures of working for more than one person.
- Prioritize between urgent and important tasks.
- Plan, organize and manage your time more effectively.
- Write professional correspondence with less instruction.
WHO SHOULD ATTEND?
All office personnel would find this workshop highly beneficial, including administrators, PA’s and secretaries.
COURSE OUTLINE
Supporting your Manager/Department/Team
- How you and your Manager can work together to build a team
- Balancing the demands of more than one Manager
- Prioritizing your workload and being flexible when priorities change
Communicating
- Communicating face to face with confidence
- Projecting a confident and professional image
- Effective listening skills
Organization and Time Management
- The four principal considerations of the office professional
- Establishing effective procedures and organizing diaries and follow up
- Managing your time effectively and avoiding time stealers
- Organizing meetings and key tips
- Working remotely under your own initiative
Writing clearly and concisely
- Writing effectively from brief instructions
- Writing on behalf of others
- Avoiding common mistakes
Personal Development
- Formulating an action plan