Public Relations Business Etiquette and Protocol

Public Relations Business Etiquette and Protocol

OBJECTIVES

In this program you will learn how to:

• Behave correctly in both business and social situations.
• Interact effectively with different personality types.
• Represent the organization at various functions.
• Organize and manage events such as business luncheons and formal dinners.
• Meet and greet important guests, clients and customers in a proper manner.
• Deal successfully with the media.

WHO SHOULD ATTEND?

This program is designed for  personal officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

COURSE OUTLINE 

Definitions of Etiquette and Protocol

• What is Etiquette?
• What is Protocol?
• What is the Right Behavior?

Guest Relations

• Gaining Guests? Respect
• Greetings, Introductions and Hand-shaking
• Business Cards
• People’s Names Pronunciation and Remembering

The Ideal Host

• Key Qualities of the Ideal Host
• Dealing with Different Personality Types of Guests
• Dealing with Guests? Complaints

Managing Events

• The Business Meal
• Table Manners
• Setting of the Room and Table
• Mistakes to Avoid at Airport Meetings

Handling the Media

• Dealing with Questions
• Handling Confidential Information
• Public Relations