Quality Assurance and Quality Control using ISO 9001:2015

Quality Assurance and Quality Control using ISO 9001:2015

OBJECTIVES:

By the end of the program, participants will be able to:

• Be familiar with the requirements of the new ISO 9001:2015
• Understand methods for improving the interaction in business processes
• Analyse quality controls for adequacy and suitability
• Review techniques for process analysis, monitoring and measurement
• Practice auditing techniques
• Consider differing approaches to improvement of the organization

WHO SHOULD ATTEND?

• Those responsible for achieving quality objectives
• Those with assigned roles in maintaining a quality management system
• Those with responsibility for making the transition to the new ISO 9001:2015
• Those interested in business improvement
• Those designated as quality management systems auditors

COURSE OUTLINE:

Day 1 : A Process Approach to Managing Quality

• An introduction to quality management systems
• The new ISO high level structure for management systems standards and links with the framework for the new ISO 9001:2015
• The process approach
• The organisation as a set of inter-related processes
• Risk and opportunities in your quality management system

Day 2 : Designing and Implementing ISO 9001:2015

• The PDCA approach
• Risk based thinking
• The organisation and context
• Needs and expectation of interested parties
• The significance of effective leadership in a quality management system
• The role and responsibilities of leaders in the new ISO 9001:2015

Day 3 : Planning and Operating ISO 9001:2015

• Establishing policies
• Planning for a quality management system
• Addressing risk and opportunity within a quality management system
• Supporting your system – resources and competence
• Operations, planning and control

Day 4 : Performance Monitoring, Quality Assurance and Analysis

• Measurement and monitoring of processes
• Measurement and monitoring of products
• Measurement and monitoring the satisfaction of interested parties
• Analysis and reporting of data
• Continual improvement of the system
• Continual improvement of the organisation

Day 5 : Internal Audit as a Management Tool

• Management and planning of an internal audit
• Auditing in practice
• Opening meetings
• Collecting data
• Feedback on the audit
• Audit reporting