Re-Engineering your Organization: A Road Map to Business Process Improvement

Re-engineering Your Organization: A Road Map to Business Process Improvement

OBJECTIVES

• Understand the terminology and benefits of re-engineering.
• Distinguish between analysis from a functional view and a process view.
• Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
• Maximize customer satisfaction by matching process design to customer needs.
• Redesign workflow and structure successfully within the business.

WHO SHOULD ATTEND?

Personnel Considering, participating in, or affected by a re-engineering project.

COURSE OUTLINE

Introduction to Business Process Re-engineering

• The Need for Re-Engineering
• Determining What Re-Engineering Is, and Is Not
• Focusing on the Business Process
• Achieving Cost Reduction and Revenue Generation Goals

The Business Process View

• Business Process Scopings
• Building and Using the Context Diagram
• Creative Right-brain Thinking

Understanding the Business Process

• Gathering Process Information
• Modeling the Business Process Maps
• Uncovering Core Business Processes and Targeting the Customer 

Re-Designing the Business Process

• Patterns of Re-design:
  • Re-engineering
  • Simplification
  • Value Added Analysis
  • Gaps and Disconnects

Rolling Out the Re-engineered Process

• Re-educating the Workforce
• Linking Metrics with Customer Satisfaction
• Supporting Ongoing Process Improvement

Monitoring and Measuring Results Establishing Performance Measures

• Business Process Objectives
• Critical Success Factors
• Inhibiting Factors
• Performance Targets

Best Practices in Business Process Re-engineering from 327 Organizations