Risk & Crisis Management

OBJECTIVES

• Understand the definitions of key terms of Crises & Crisis Management
• Explore the different stages of a Crisis
• Identify the Crisis Management process Steps
• Define the Roles & Responsibilities of The Crisis Management Team
• Develop a Comprehensive Crisis Management Plan
• Learn how to set up a Crisis Management Command Center
• Create a Crisis Management Checklist
• Distinguish between Crisis Management and Risk Management

WHO SHOULD ATTEND?

• Risk / Compliance Management Function
• Internal Audit Function
• Internal Control Function
• Security / Safety / Facility Management Functions
• Governing Body & CEO Level
• Executive Management and Directors
• Senior Management and Middle Management

COURSE OUTLINE

DAY 1

Introduction to CrisisManagement

• What is a Crisis, What is Crisis Management
• Why we Need Crisis Management
• Types of Crises
• Non Physical Damage Crises
• Physical Damage Crises
• Business Continuity Plan (BCP)
• Prevention Plan
• Emergency Response Plan
• Business Resumption Plan
• Crisis Management fit within BCP

DAY 2

Crisis Management Process

• Stages of a Crisis
• The Pre-Crisis Stage
• The Acute-Crisis Stage
• The Post-Crisis Stage
• Crisis Management Steps

DAY 3

Crisis Management Structure

• The Executive Management Team (EMT)
• EMT Roles during Crisis Stages
• The Crisis Management Team (CMT)
• CMT Roles and Responsibilities
• Exercising the CMT

DAY 4

Crisis Management Structure

• The Crisis Communications Team
• The Crisis Communications Policy
• The Crisis Management Plan (CMP)
• The Crisis Management Command Center
• Crisis Management Checklist

DAY 5

Exercising the Crisis Management Plan

• Objectives of The Exercise
• Planning the Exercise
• Performing the Exercise
• Evaluating the Exercise
• Updating the Crisis Management Plan
• Crisis Management vs. Risk Management