Skills for Woman at Work

Skills for Women at Work

OBJECTIVES

• Get to know yourself better
• Improve your personal effectiveness
• Improve your ability to influence others
• Improve your assertiveness and self confidence
• Improve your business awareness

WHO SHOULD ATTEND?

• Have to work closely with others (male or female)
• Are dependant on their interpersonal skills to get things done
• Are hoping to get promotion
• Are newly promoted
• Want to develop teamwork and leadership skills

COURSE OUTLINE

DAY 1

Managing yourself in the changing workplace

• An introduction to the program
• What are competencies and how can they help?
• Understanding the context
  • The changing world of work
  • What are the barriers
  • Self assessment/SWOT Analysis
• Personal organization – essential skills for getting things done
• Managing time
• Getting things done through others – essential skills of delegation

DAY 2

Understanding Yourself and Others

• Interpersonal Skills – listening to and communicating with others
• Non verbal communication – understanding body language
• Understanding personality and style
• Getting along with difficult people
• Values and motivation – looking behind behavior
• Emotional Intelligence – the five essential skills

DAY 3

Essential Communication Skills

• The importance of getting and giving feedback and making sure it is a positive experience
• Assertiveness – how to put your point of view across to get results and retain friends
• Presentation skills – the simple skills involved in making a good presentation
• Developing self-esteem, self-confidence, self-belief as the foundation for positive self-image and leadership skills

DAY 4

Teamwork and Leadership in Business

• Identifying your leadership potential
• Leadership qualities and behaviors
• The Myths of Leadership
• Different styles of leadership and influencing
• Characteristics of a great team
• Developing a clear team purpose, vision and mission
• Business and customer awareness

DAY 5

Dealing With Conflict and Negotiation Skills

• Team communication function
• Solving problems in the team
• Win/Win Conflict management
• How to conduct effective meetings
• Negotiation skills – how to conduct effective informal negotiations
• Preparing and delivering individual presentations of course content – for possible presentation at workplace on return
• Each delegate reviews her development needs and plans her ongoing development