Stakeholder Management Influencing & Negotiating
Stakeholder Management Influencing & Negotiating
OBJECTIVES
- Describe the critical approaches to Stakeholder Management
- Discuss the main methods of effective influence
- Apply psychological communication theory to project and programme management
- Analyse the appropriate negotiation techniques in a given situation
- Design a Strategy for Stakeholder Engagement
WHO SHOULD ATTEND?
- E Project Management Professionals
- Project and Programme Managers
- Any Manager who needs to improve their skills in communication, negotiation and influence
- Change Leaders
- Human Resource (HR) Professionals
COURSE OUTLINE
DAY 1
Essential Communication Skills for Stakeholder Management
- Introduction to Stakeholder Management
- Understanding the Psychology of Communication
- The Seven Largest Barriers to Effective Communication
- How to remove these barriers?
- Why listening is more important than talking?
- The Emotional Intelligence (EI) Skills needed for Management
DAY 2
Stakeholder Management
- Key Stakeholder Management Definitions
- Identifying Your Stakeholders
- Stakeholder Analysis
- The 3-Step Approach to Effective Stakeholder Management
- Anticipating Your Stakeholder likely Needs
- Developing Ongoing Business Relationships
DAY 3
Influencing Skills
- The Tools of Influence
- Neuro-scientific Communication
- Reciprocity: Give and Take
- The Importance of Commitment & Consistency
- How Social Proof Influences Behaviour?
- Liking, Authority & Scarcity
DAY 4
Negotiation Techniques and Practice
- Coleman Raider “Bare-Bones” Model
- Negotiating Styles Assessment
- Create The Ideal BATNA
- Introduction to Reframing Techniques
- Cultural Differences that Affect Negotiation
- Negotiating Styles, Tactics and Overcoming Deadlock
DAY 5
Essential Skills for Stakeholder Management
- Managing Stakeholders Successfully
- The Power of ‘Agile’
- Practical People Engagement
- The Power of Empathy
- Running Effective Stakeholder Meetings
- Personal Action Planning