Strategic Crisis Management Incorporating Security & Major Emergency Response

Strategic Crisis Management Incorporating Security & Major Emergency Response

OBJECTIVES
By the end of the course, delegates will be able:
 Quire an in-depth knowledge of Strategic Crisis Management
 Develop strategies so you and your team respond efficiently and
effectively
 Analyse Five deadly leadership behaviours and Six winning
strategies in a crisis
 Implement the Five major functional areas of Incident Command
Systems
 Plan for more beneficially rewarding multi-agency exercises
 Effectively use advanced techniques that will improve leadership
performance at that critical time

WHO SHOULD ATTEND?
 Fire Management Professionals
 Security Management Professionals
 Health, Safety and Environment personnel
 Operation, Asset and Facility Professionals
 Risk, Marketing and Insurance Professionals
 Designated Incident, Emergency and Crisis Response Professionals
 Line Managers and Supervisors and other professionals wishing to
appraise their comprehension of Emergency Response
 Professionals who have been allocated crisis management tasks yet
have had insufficient time to devote to the subject

COURSE OUTLINE

Day One – Evaluate, Mitigate and Responding to Challenges

 Understanding Strategic Crisis Management
 Consider the complete range of risks to your organisation
 CMT and ERT – Roles & Responsibilities
 Issues management, master this before it becomes a Crisis
 Who else inside and outside the organisation should be involved?
 Five deadly Leadership behaviours & Six winning strategies
 Understanding ‘denial-curve’ and ‘group-think’ syndromes

Day Two – Planning & Security, who and what else should be considered?
 Security Management & Asset Protection
 Case Studies, why some companies fail, and others survive?
 Based on the previous module, self-evaluation questionnaire
 Developing, improving & implementing Emergency Response Plans
 Business Continuity Management (BCM) Strategies
 Case Study and Workshop

Day Three – Crisis Communications & Incident On-Scene Management
 Incident Command Systems (ICS)
 On Scene Crisis Management, essential elements for success
 Emergency Communication Centres, avoiding the ten most common mistakes
 Reputation Management – Managing Social Media.
 Press Conference & step by step guidance on how to conduct TV interviews
 Case Study
 Exercise: Crisis Communications Strategy

Day Four – The Human Factor – What Can Go Right and What can go
Wrong
 Alerting and Warning
 Evacuation Strategies
 Major Incident Simulation – Role Playing Workshop
 Psychological & Welfare concerns in Crisis Management
 How to improve staff morale and confidence in the process
 Questionnaire, are your batteries in good condition?
 Corporate Case Study – when the board get it wrong

Day Five – Crisis Management Plan Testing, Training and Exercising
 Case Studies x 3 with the same root cause, are we learning?
 Exercises: a programme of learning and of validating plans and
procedures;
 How to get advantageous results from an exercise
 Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
 Critique report writing, executive summaries and key recommendations