Successful Skills for Office Managers
Successful Skills for Office Managers
OBJECTIVES
By the end of the program, participants will be able to:
- Define and understand the role of the office manager/senior administrator.
- Acquire time management skills required for better office productivity.
- Acquire higher productivity from subordinates.
- Develop the necessary skills to gain recognition and sell their ideas.
- Apply essential techniques for handling subordinates.
WHO SHOULD ATTEND?
Existing or prospective office managers/senior administrators and supervisors of junior level employees.
COURSE OUTLINE
The Role of the Office Manager/Senior Administrator
- Perception Versus Reality
- Competencies Required for Success
Managing Time and Stress
- Identifying and Eliminating Time Wasters
- Setting Goals and Priorities
- Stress Management
- Planning and Managing Self and Others’ Time
Obtaining Peak Productivity from Your Subordinates
- Leading and Being Part of a Team
- Basic Motivational Techniques
- Fundamentals of Delegation
- Matching the Task with the Skill
- Follow-up Procedures
- Efficiency Versus Effectiveness
Effective Communication Skills
- Improving Credibility and Gaining Recognition
- Speaking and Listening
- Being Assertive
- Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
Serving the Internal and External Customer
- Understanding the Needs of Internal and External Customers
- Having the Right Attitude
- Providing Excellent Service
- Handling Complaints
Planning and Implementing Improvements
- Starting and Planning Improvements Initiatives and Goals
- Addressing Conflict and Resistance to Change
- Kaizen
Policy Enforcement and Discipline
- Self and Employee Discipline
- Giving Employees Feedback
- Handling Employees’ Dissatisfaction
- Performance Appraisals