Supervisory Skills

Supervisory Skills

Objectives:

By the end of the program, participants will be able to

• Set effective goals and targets and monitor achievement of these
• Understand the basic principles of budgetary and cost control
• Apply problem solving and decision making techniques to their everyday activities
• Enhance the performance and productivity of team members through coaching
• Manage conflict situations and difficult people effectively

Who Should Attend?

Managers, Superintendents, Senior Supervisors, including Section Heads, who have the potential for or have recently been promoted to middle management.

Course Outline:

Through the effective use of staff supervision, the supervisor can motivate subordinates and thus improve performance of the individual, the team, the business unit of the organisation.

The course is designed for supervisory staff from various functions, who want to further develop their supervisory skills and be able to apply them effectively within their working environment. The topics covered will include:

• Target setting and Performance Management
• The Supervisor as a leader
• Problem solving and decision making
• The supervisor as a coach
• Maintaining budgetary and cost control
• Handling conflict within the team