The Administrative Officer Workshop

The Administrative Officer Workshop

OBJECTIVES

• learn how to priorities and cope with multiple tasks
• be aware of how to improve their communication skills to enhance their relationships
• understand ways of working as a team with their managers and colleagues
• learn how to be assertive and therefore more effective in the workplace
• understand the importance of interpersonal intelligence 

WHO SHOULD ATTEND?

• Professionals in an Administrative and support role within an organization, who want to focus on the relationship to their position, their responsibilities and their challenges
• Secretaries who wish to develop their assertiveness skills
• Assistants who need to improve their business writing skills
• Anyone who needs to organize their time and workload

COURSE OUTLINE

DAY 1 – Effective time management

• Understanding the importance of time management
• Controlling, prioritizing and organizing your work
• Coping with large tasks
• Ensuring the safety and efficiency of your work environment
• Basic project management
• Dealing with the impact of your manager’s demands
• Taking control
• Useful hints and tips

DAY 2 – Improving communication skills

• Why are communication skills so important?
• Understanding the different means of communication in business
• Using vocabulary that works
• Writing effectively
• Improving listening skills
• Being aware of the barriers to good communication

DAY 3 – Assertiveness skills

• What is assertiveness and why is it important?
• Developing confidence in order to use assertiveness skills
• Understanding gender differences
• Practical advice to using assertiveness skills in your work environment
• Coping with stress

DAY 4 – Successfully working with managers and colleagues

• Why is this important?
• Learning ways to manage your manager
• Coping with different personalities and working styles
• Understanding your own strengths and areas for improvement
• Learning to delegate effectively

DAY 5 – Interposal intelligence

• Understanding people
• Expressing yourself with clarity
• Asserting your needs
• Giving and receiving feedback
• Influencing skills
• Resolving conflict