The Art of Human Resource Management: Creating & Developing an Effective Personnel Function
The Art of Human Resource Management: Creating & Developing an Effective Personnel Function
OBJECTIVES
- Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organizational goals
- Explain the key principles and practices involved in
- HR strategy
- Recruitment and Selection
- Retention
- Becoming an “Employer of Choice”
- The Psychological Contract
- Performance Management
- The use of Competencies
- Continuous Learning
- Training and Development
- Self Development
- Employee Relations
- Discipline and Grievance Handling
- Merit pay
- Handling Stress and the Work/Life Balance
- Organizing for Success
- Corporate Social Responsibility
- Human Capital Management
- Describe the contribution required of HR professionals and the skills needed to perform effectively
- Plan to develop personal effectiveness
WHO SHOULD ATTEND?
- Professionals or Seniors acquiring responsibility for the HR or Personnel Function
- HR or Personnel Generalists
- Specialists returning to, or moving to, a Generalist Role
- Established HR Professionals wishing to obtain new ideas
- Newly appointed HR professionals
- Professionals or Supervisors or Team Leaders who wish to improve their knowledge of professional HR
COURSE OUTLINE
DAY 1
HR as part of the business
- The Context
- Socio-economic developments
- Pressures on HR
- The need for change
- Nationalization
- Handling change
- HR’s strategic role
DAY 2
The Component parts of the HR Function
- Recruitment and Selection
- Induction
- Employee Relations
- Handling Disciplinary and Grievance Issues
- Performance Management
DAY 3
Refinements
- The Use of Competencies
- Ten Tips for Becoming an Employer of Choice
- The Psychological Contract
- Satisfaction, Retention, and Value
- Identifying the Key Players
- Motivating People to fulfill their Potential
- Developing a Continuous Learning Culture
- Delivering a Satisfied Workforce
- The Messages for Leaders
- Work Organization
- Merit pay
- Corporate Social Responsibility
Developing an HR Strategy
- Evolution of HR from Tactical to Strategic
- Definition of HR Roles
- HR Business Partners
- Outsourcing
- The Role of HR within Strategy Formulation
- Organizational Aims and Culture
- The keys to success in Strategic Business Planning
- Impact of Technology
- The challenge for HR
- ERM – the new CRM?
DAY 4
The Personal Skills Involved
- Interpersonal Skills
- Counseling
- Giving and Receiving Feedback
- Coaching
- The Ask/Tell Matrix
- Handling Conflict
- Personal Organization
- Delegation
- Influencing Skills
- Managing Conflict
- Assertiveness
DAY 5
The future for HR?
- The personal skills needed for the future
- Influencing Skills
- Managing Conflict
- Assertiveness
- Human Capital Management
- Current approaches to Measurement
- Internal and External reporting Frameworks
- Planning for the future