The Balanced Scorecard Achieving Performance Excellence

The Balanced Scorecard: Achieving Performance Excellence

OBJECTIVES

• Link performance measures to strategic goals and objectives.
• Use Key Performance Indicators KPIs for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
• Evaluate the feasibility of using the Balanced Scorecard in their organization.
• Design and implement the approach of Best-in-Class Benchmarking in their organization

WHO SHOULD ATTEND?

All managers and supervisors, especially those involved in improving performance and measuring results

COURSE OUTLINE

Benefits of Strategic Management and Planning

• The Strategy Focused Organization
• Why Implement the Balanced Scorecard
• Strategic Planning Needs and Benefits
• A Strategic Planning Model

SWOT Analysis

• The Purpose of SWOT Analysis
• SWOT in Brief

Formulation of Vision and Mission Statements

• Definition of Vision and Mission Statements

Developing Performance Measures and Control Systems

• Goals, Objectives and Targets
• Developing Goal Strategies
• Key Performance Indicators KPIs
• Aligning KPIs to Company Strategy

Using the Balanced Scorecard as a Strategic Management System

• Translating the Vision
• Communicating and Linking
• Business Planning
• Feedback and Learning
• Importance of the Balanced Scorecard
• Measuring Business Strategy from Financial, Customer, Internal-Business-Process, and Learning and Growth Perspectives
• Implementing a Balanced Scorecard Program

Benchmarking

• Objectives and Basics
• The Who, What and Why of Benchmarking
• The Benchmarking Process