The Intensive Management and Leadership Program
The Intensive Management and Leadership Program
OBJECTIVES
- Provide proven methods and cutting edge techniques for taking managerial performance to a higher level
- Enhance skills and abilities which can be put to immediate use in the workplace
- Articulate an understanding of the role of management and leadership in one’s business
- Identify best management and leadership practices and principles
- Understand management and leadership and its role in the development of successful organizations
- Develop skill in management principles of dealing with workplace conflict, coping with risk and risk avoidance, leading motivated teams and effective problem solving
- Develop skill in leadership principles of change, organisational excellence, communications, empowerment and interpersonal relationships
- Develop strategies for creating a positive work environment that fosters leadership and a commitment to continuous improvement in others
- Learn how to create rapport, build trust and establish credibility
- Recognize the need and value of diversity among members of a work group
- Develop leadership and management techniques to deal with organizational change
WHO SHOULD ATTEND?
The course is designed for anyone who desires to demonstrate enhanced management and leadership in their work, whether a coordinator, engineer or manager in any sector of industry and/or business, including the service industry. The course is appropriate for those who have some management experience and wish to enhance leadership skills or those who desire to learn leadership skills to better manage the people in their work.
COURSE OUTLINE
Day 1
Adapting of Change Management
- Managing change & process perspective
- Process models of change
- Leading change
- Recognizing the need for change
- Diagnosing what needs to be changed
- The role of leadership in change management
- Leading and managing the people issues
- Power, politics, & stakeholder management
- Motivating others to change
- Supporting others through change
- Planning and preparing for change
- Implementing change and reviewing progress
Day 2
Risk Management
- Understanding the importance of risk in setting strategy,
- formulating business plans and managing performance and rewards
- Defining risk appetite and its importance in the risk strategy of
- the organization
- Differentiating risk appetite and risk tolerance
- Analyzing how risk appetite can be articulated for a range of
- risk types
- Articulating the steps to establishing your corporate risk profile:
- Risk identification
- Risk analysis, including risk modeling and the various risk analysis techniques
- Risk evaluation
- Risk mitigation
Day 3
Performance and Process Improvement
- Creating and Measuring Performance Expectations
- Key Performance Indicators KPIs
- Setting Targets/Standards
- Critical Path Method CPM
- Evaluation and Review Technique PERT
- Manpower Planning
- Communicating and Influencing
- Managing Conflicts Effectively
- Understanding the Mechanics of Groups
- The Importance of Teams and Teamwork
- Team-building Techniques that Work
- Defining Problems Well and Analyzing Causes
- The Rational Approach to Problem Solving Kepner-Tregoe
- Problem Analysis Supplementary Tools
- Creative Decision Making Tools
Day 4
Project Planning, Evaluation and Integration
- Organization-wide Project Management System
- Program/Portfolio Planning and Development System
- Resource Management System
- Program Information Technology System
- Product/Service Development Process
- Interface Management Processes
- Program Monitoring and Control System
- Change Management System
- Program Evaluation System
- Enterprise Software Management Tools
- Applications in Multiple Project Environment
- Integration of Functional Departments
Day 5
Crisis Communication
- Recognizing opportunities for change in a crisis
- Helping the team look for creative opportunities
- Practicing creative leadership in facing a crisis
- Removing blocks to creative solutions in a crisis
- Creative leadership effectiveness
- Training and developing employees to handle stress and pressure
- Stress handling techniques for you and your employees
- Helping the team to see the positive side of change in the workplace
- Implementing creative problem solving skills for your team when facing crisis
- Enhancing team effectiveness during stress
- Developing a personal action plan