The Professional Executive Assistant PA
The Professional Executive Assistant / PA
OBJECTIVES
By the end of the program, participants will be able to:
- Practice advanced administration and secretarial techniques.
- Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.
- List the main causes of stress and the techniques needed to control them.
- Prepare a meeting agenda and take minutes accurately.
- Improve professional skills in communicating with the internal/external public in an effective manner.
WHO SHOULD ATTEND?
Executive and personal secretaries, personal assistants, and others with the potential to become office managers.
COURSE OUTLINE
Role of the Executive Assistant/PA
- Professional Behavior
- Required Qualities for Success
Key Skills of the Executive Assistant/PA
- Technical
- Human
- Administrative
Interpersonal Communication with:
- Boss
- Colleagues
- Subordinates
- Clients
- Being Assertive
Written Communication
- Memos and Letters
- E-mails
- Note-taking from Text
- Note-taking from Speech
- Proof Reading
Controlling Stress
- Symptoms
- Cause
- Solutions
Organizing Meetings
- Preparing the Agenda
- Taking Minutes
Dealing with Visitors and Improving Customer Service
- Screening Techniques
- Firm but Friendly Approach
- The Internal and External Customers
- Handling Complaints